SKOPE scales automation to deliver 20% efficiency gains | Adaptiv AU
Metadata
| Field | Value |
|---|---|
| Title | SKOPE scales automation to deliver 20% efficiency gains | Adaptiv AU |
| Author | 미상 |
| Site | Adaptiv AU |
| Published | 미상 |
| Words | ~450 (사이트 자체는 IT 통합 컨설팅사, 냉장 전문 매체 아님) |
| Language | en |
| URL | https://adaptiv.au/case-studies/skope-scalable-po-automation/ |
한국어 요약 (Korean Summary)
IT 통합 컨설팅사 Adaptiv가 발행한 고객 사례 연구 — 경쟁사 Skope의 디지털 전환 프로젝트. Skope는 2023년부터 Adaptiv와 협업해 ERP-Salesforce 간 데이터 연동을 MuleSoft로 통합했고, 이어서 Salesforce Einstein AI 기반 지능형 문서처리(IDP)로 수기 주문서 처리 작업을 자동화 → 주문처리 효율 20% 개선 달성. Coca-Cola·Asahi 등을 고객사로 확보한 뉴질랜드 기반 프리미엄 상업용 냉장 업체로 소개됨. TAB 관점에서 시사점: 경쟁사 Skope가 백오피스(주문처리·데이터 통합) 디지털 전환에 적극 투자 중이라는 정황 — 제품 경쟁력뿐 아니라 운영 효율성 측면에서도 앞서가고 있을 가능성.
Original Content
SKOPE Scales Automation to Deliver 20% Efficiency Gains
Client Overview
SKOPE is a New Zealand–based premium commercial refrigeration provider serving the global hospitality and food industry. Trusted by leading brands such as Coca-Cola and Asahi, SKOPE has built an international reputation for innovative design, excellence, and high-quality manufacturing.
The Road to Digital Transformation
In 2023, SKOPE embarked on a significant digital transformation journey with Adaptiv, beginning with their B2B e-commerce platform. With their steady growth, the business faced a fundamental challenge: disconnected systems. Data across core platforms was siloed and fragmented, limiting visibility and slowing down business processes. “We really struggled to provide business value at pace” says Lucius Botha, General Manager – Digital Transformation.
SKOPE quickly recognised the need to strengthen the integration between its ERP system and Salesforce. Establishing reliable data flows between these platforms became a foundational priority.
By implementing MuleSoft, a leading integration platform, SKOPE successfully unified data across its core systems. This integration ensured data consistency, improving reliability, and enabling the business to move faster with confidence.
From Integration to Intelligent Document Processing
Following the success of this implementation, SKOPE looked to opportunities to drive greater efficiency through automation. Order processing quickly emerged as a high-impact area.
Previously, order forms were processed manually, with staff reviewing and entering data one document at a time. This process was time-consuming and risk adverse.
To address this, Adaptiv implemented Intelligent Document Processing (IDP). Using Salesforce Einstein AI capabilities, IDP extracts key information from unstructured documents such as PDFs. Once captured and validated, MuleSoft sends this data to SKOPE’s end systems.
This automation transformed a previously manual workflow into a streamlined, scalable process.
Improving Efficiency by 20%
By automating order processing, SKOPE achieved a 20% improvement in efficiency, reducing risk, time and resources.
“We now have a reusable platform in place that we could scale out across multiple areas. We could go a lot faster… we can have conversations with other vendors or partners about connecting to their systems in a much more confident way. We could govern those processes, whereas previously that was not possible,” shared Lucius.
A Trusted Partnership
With IDP successfully implemented across multiple vendors, Adaptiv and SKOPE continue to expand the solution, onboarding additional vendors.
“The reason we chose Adaptiv is we could see from day one that the approach they took gave us confidence in their understanding of our requirements and the outcomes that we’re looking for… their knowledge of the MuleSoft platform is quite critical to the whole process here, and their ability to lead the outcomes that we are looking for is just as important.”
Nikolai Blackie, CTO of Adaptiv, comments: “SKOPE really set themselves up for the future. MuleSoft and Salesforce platforms, gives them the ability to expose business services and to orchestrate multi-agent, Agentic AI.”